Privacy Policy
INFORMATION PURSUANT TO ARTICLE 13 OF EU REG. NO. 679/2016 (“GDPR”)
This Policy describes which of your personal data is collected by HIC S.r.l., for what purposes and how it is processed. Below you will also find the information you need to exercise your rights under the GDPR.
In general, we collect your data when you create an account on the online store www.shop.aldocoppola.com (hereinafter “On Line Store”), when you purchase products offered for sale on the On Line Store, when you send us emails or call us for assistance. We inform you that the personal data collected during these processes will be managed in order to respond to your requests, to enable you to take advantage of the services offered by the On Line Shop by means of access to restricted areas (for example, to process your orders and perform activities instrumental thereto, including operations necessary for the purposes of administrative and tax compliance and, where requested by you, sending newsletters and informational material) and also to provide better services, marketing and support for you and other customers, as indicated below.
1. Who processes your data: the data controller.
HIC S.r.l. (P.IVA: IT12633500157) based in Milan, Viale Sarca n. 336/F, ITALY, owner of the right to use the trademark “Aldo Coppola” as well as owner of the website “shop.aldocoppola.com” hereinafter “Site”) (hereinafter “Aldo Coppola” and/or “Owner”) is the owner of the processing of your data.
2. What data we process – Type of data processed
Your contact and account information. We will retain the contact information you provide to us (e.g., first name, last name, address, e-mail, country of residence, date of birth, gender) when you create an account on the On-Line Store, buy a product, or participate in our contests or promotions.
Your payment and billing information. We will retain the payment and billing information you provide to us (e.g., credit card number, zip code, and address when you purchase a product, for purposes of processing your purchase orders and shipping products).
Site Usage Information. Your use of our sites involves processing data about the browser and device you are using and your IP address (this is the number that identifies a specific device on the Internet and is necessary for your device to communicate with the sites). We may analyze which site you came from, what you accomplished and did not accomplish on our site.
3. Where we get your data – Mode of data collection:
Directly from you. For example, if you register to make a purchase on the On-Line Shop, create an account, participate in a prize competition, ask us a question, or interact with customer service.
If you do not provide us with your information, you will not be able to register on the On-Line Store and you will not be able to make any purchase of the products offered for sale there.
When you register with your social account, particularly your Facebook account, we will obtain the personal information you choose to share through these social media services according to their privacy settings. We may also use social media plug-ins on the site. As a result, data will be shared with the social media service and possibly shared on your social profile. So please refer to the privacy policy of these third-party social media providers to learn more about these policies.
Through your use of the On-Line Shop features. We use cookies and other technologies, such as pixel tags on our sites, in our emails in order to collect data about your usage and better target promotion. To learn more, please review our Cookie Policy.
Third-party data provided directly by you. Any indication (e.g. for product shipment or when purchasing a Gift Card) of personal and contact data of any third party other than you represents a processing of personal data with respect to which you stand as an autonomous data controller, assuming all the obligations and responsibilities provided by the current legislation on personal data. In this sense, you guarantee Aldo Coppola that any data of third parties that will be indicated by you has been acquired by you in full compliance with the current legislation on personal data and that there is a suitable legal basis that legitimizes the communication of said personal data of third parties to Aldo Coppola, holding Aldo Coppola harmless from any dispute, claim, request for compensation for damages that may be received by Aldo Coppola from any third party concerned resulting from the aforementioned communication.
4. Why and for how long we process your data – Purpose and legal basis for data processing; retention period
a) To provide you with the products and services you have purchased and to send you communications pertaining to your order or payments. For example, we will use your information to manage your order, confirm your purchase and/or purchase of a Gift Card, and manage ancillary services to the same such as shipping of purchased products. Without your data, we will not be able to manage and process your order.
The legal basis for this processing is the execution of the purchase and sale contract to which you are a party from the moment you accept the terms and conditions of sale of the On Line Shop.
The storage period of your data is equal to the period necessary to process your order.
b) To enable you to register on the On-Line Shop. We will process your personal data to enable you to create an account within the On-Line Shop, whether you make a purchase on the On-Line Shop or make no purchase.
The legal basis for this processing is the execution of a contractual/pre-contractual request by you.
The period of retention of your data, additional to that necessary to process your eventual order, will be equal to the period of activity of your account, which in any case will be deactivated after 24 months from your last access or your last action on the account.
c) To provide you with necessary after-sales support in fulfillment of applicable product warranty regulations. For example, we will use your data to provide you with assistance, to handle the return and/or repair of the products you purchased in the On-Line Shop in accordance with applicable legislation, including when you contact us via the contacts on the On-Line Shop (email, phone number, chat and WhatsApp number).
The legal basis for this processing is to comply with legal obligations and the storage period is equal to that required by the legislation (in particular the Consumer Code).
d) To properly manage your administrative position. We process your data for accounting, administrative and tax purposes, directly related to Coppola’s business activities and required by applicable legal regulations.
The legal basis for this processing is to comply with legal obligations and the retention period is equal to that required by the regulations (particularly tax, anti-money laundering, banking and public security).
e) For you to interact with customer service representatives. We may use your e-mail or telephone number, as well as name and/or mailing address, to assist you if you need help using products purchased on the On-Line Shop.
The legal basis for this processing is the performance of the purchase and sale contract you entered into with Coppola when you accepted the On-Line Shop’s terms and conditions of sale and compliance with legal obligations regarding warranties and consumer assistance. The retention period is equal to the period necessary to process your request.
f) To prevent or control unlawful conduct or to protect and enforce rights. For example, we may use your data to prevent the infringement of our and/or third parties’ intellectual property rights (e.g. counterfeiting of our and/or our partners’ trademarks) or theft (therein include credit card cloning and theft that we think might occur during a contest or event or at an event) or other unlawful conduct, as permitted by applicable law.
The legal basis for such processing is the legitimate interest of Aldo Coppola.
The retention period for your data is equal to the time reasonably necessary to enforce our rights from the time we learn of the wrongdoing or its potential commission.
g) To update you on the availability of a product. Following your explicit request, we will process your personal data, in particular your e-mail address and/or your telephone number, to update you on the availability in the On-Line Shop of the product you have requested.
The legal basis for this processing is the execution of a contractual/pre-contractual request by you.
The retention period of your data is equal to the period necessary to process the request.
i) For marketing purposes. Subject to your consent, Aldo Coppola may contact you by email, text message, telephone or other means with information or offers regarding upcoming events, products or services (including newsletters), including following your subscription to the newsletter by entering your email address.
The legal basis for this processing is your explicit consent, which as far as only newsletter subscription is concerned consists of entering your email address.
The storage of your data takes place until your consent is revoked
l) To monitor and improve our products and the On-Line Shop. With your consent, Aldo Coppola analyzes your data on the use, preference and consumption of our products to improve our approach to you and our customers in general, through automated processing including profiling. It does this so that we can make better decisions about services, advertising, products and content that are based on a greater awareness of how our customers use our services and to provide you with a more personalized experience. For this purpose, Aldo Coppola may also collect your mobile device’s advertising identifier (IDFA – Identifier for Advertising – for iOS devices and AAID – Google Advertising ID – for Android devices) to always provide you with targeted and relevant ads based on your preferences and interests.
The legal basis for this processing is your explicit consent.
The retention of your data takes place until your consent is revoked
m) To send commercial proposals and offer products in line with your preferences. With your consent and after completion of the formalities required by law, Aldo Coppola processes your data to understand your tastes so that it can improve its offerings and to make your shopping experience more personalized and to send you personalized commercial communications based, for example, on your purchases.
The legal basis for this processing is your explicit consent.
The retention of your data takes place until your consent is revoked
5. Nature of the provision of personal data
For the purposes a) to m) in the preceding paragraph, the provision of data is necessary to enable you to create an account on the site, make purchases in the On-Line Shop and receive the other services on the site.
6. Where your data is processed – data transfer
The data will be processed and stored at Aldo Coppola’s offices and at AldoCoppola’s suppliers.
In the event that data is transferred to third countries, Aldo Coppola undertakes to conclude contracts under Article 28 GDPR with standard contractual clauses in accordance with the European Commission’s decision on protection clauses or to transfer it under an adequacy decision of the European Commission on the level of data protection. These entities located in third countries only come into possession of the personal data necessary for the performance of their functions and may only use it in order to perform such services on behalf of Aldo Coppola or to comply with legal requirements.
7. With whom we share your data – recipients of personal data
Provided that, where required by law, we will obtain your prior consent and complete any formalities required by law, we may share your data with the following third parties (including as external data processors):
Our service providers. We may share your data with third parties so that they can provide services to us (e.g., couriers, customer service system providers, companies that manage warehouses and provide logistics services) but in that case we will enter into an agreement in accordance with Article 28 GDPR aimed at protecting your data. These parties only come into possession of the data necessary to perform their functions and may only use it in order to perform such services on our behalf or to comply with legal requirements. You can learn the details of these data controllers under Article 28 GDPR by contacting us by email at e-store@aldocoppola.com
Where we believe we need to do so to comply with legal obligations or in order to protect us, or third parties, judicially. Where permitted or required by law, we may also share data requested by a government agency or other authorized entity or organization in order to protect or exercise our or third parties’ rights, or in order to limit or prevent fraud (including credit card fraud or other fraud that we believe may occur during a sweepstakes or promotion or event) and other wrongdoing.
8. Minors
Our On-Line Shop is not intended for minors under the age of 18, but is intended for an adult audience. If you are a parent or guardian and you think your child has submitted data to us, you can contact us.
9. Security Measures.
We take security measures required by law.
We take security measures to protect your data. The standard security measures we use depend on the type of data we process and meet the requirements of the law and the standards of European government agencies.
10. Your Rights
You can contact Aldo Coppola to request access to your personal data, rectification, erasure or restriction of processing, to object to processing and to request the portabilitỳ of your data; you can also withdraw your consent at any time (this will not affect the lawfulness of the processing based on the consent given before revocation).
When you exercise your right of access, you have the right to know whether your data are being processed, what the purpose of the processing is, what categories of data are being processed, who the recipients or categories of recipients are to whom your data are disclosed (and, if they reside in a third country on the basis of what safeguards), the retention period of your data (or the criteria for determining the retention period), whether any automated processing is taking place (e.g. by profiling) and what the logic of such processing is, the origin of the data (if not initially collected by us).
You have the right to lodge a complaint with the competent supervisory authority and to ask Aldo Coppola, at any time, for information about the data controllers and the entities authorized by Aldo Coppola to process your data.
You can exercise your rights by contacting Aldo Coppola at the contact details above or by sending an email to e-store@aldocoppola.com In any case, you can change or revoke your consents through the On-Line Shop features.
You may revoke your consent to receive marketing communications including newsletters. In order to stop receiving marketing communications, you can log in to your account and change your choice or follow the instructions outlined in the promotional message you receive. Alternatively, you can communicate your withdrawal of consent by sending an email to one of the above addresses.
You can control and disable cookies and other profiling tools. To learn how to find out how we use cookies and other profiling tools, click here.
You can change your preferences regarding the sending of emails for marketing purposes and processing by profiling by using your account privacy settings or by writing to one of the above email addresses.
11. What we do if we change this policy
We may make changes to our privacy policy. We will post an updated version on our site. It will have a different date than the one shown below. Please check the site periodically for updates.
Last update: January the 31st, 2023
