Terms & Conditions

1 Definitions

2 Subject matter of the contract

3 Stipulation and conclusion of the contract

4 Payment methods

5 Prices

6 Product availability

7 Delivery methods

8 Liability

9 Right of Withdrawal

10 Reviews

11 Guarantees and service arrangements

12 Customer Obligations

13 Integrity

14 Applicable Law. Choice of Forum

15 Privacy

These “General Conditions of Sale” govern the conditions of sale of products offered by HIC S.R.L. through the “SHOP” section of the website www.aldocoppola.com

The selling party is HIC S.R.L. (Tax Code and VAT No. 12633500157, Milan REA n.1582167, Milan Companies’ Register n.86810), with registered office and administrative headquarters in Viale Sarca 336/F Building 16, 20126 Milan.

These “General Conditions of Sale” may be modified at any time by HIC S.R.L., effective as of publication on the website. The sending of the order by the Customer shall be considered as acceptance of the conditions of sale at that time published on the site.

HIC S.R.L. observes the regulations on distance contracts set forth in art. 50 et seq. of Legislative Decree no. 206 of September 6, 2005, as well as those relating to electronic commerce set forth in Legislative Decree no. 70 of April 9, 2003. These general conditions are to be considered an integral and substantial part of the contract.

HIC S.R.L. invites the Customer to carefully read the conditions below, and to print and/or save them on another durable support accessible to him/her.

Any information, support, request or complaint may also be forwarded to the e-mail address e-store@aldocoppola.com, the telephone number 02.62499380 (Cost of service: national pricing, according to the access operator) and the fax number 02 6554572.

1 Definitions

1.1 By the expression “online sales contract”, we mean the contract of sale relating to tangible movable goods marketed by HIC S.R.L., entered into between it and the consumer, within a system of distance selling through telematic tools, organized by HIC S.R.L.

1.2 By the expression “Customer” is meant the consumer natural person who makes the purchase referred to in this contract, for purposes not related to the commercial or professional activity carried out by the same, if any.

2 Subject matter of the contract

2.1 By this contract, respectively, HIC S.R.L. sells and the Customer purchases at a distance, through telematic means, the tangible movable goods indicated and offered for sale in the “Shop” section of the site www.aldocoppola.com

2.2 These general conditions of sale do not regulate the provision of services or sale of products carried out by third parties using direct links to the “Shop” section of the site www.aldocoppola.com through banners or through other hypertext links/links. In no event shall HIC S.R.L. be held responsible for the provision of services promised by third parties or for the execution of e-commerce transactions between HIC S.R.L.’s customers and third parties.

2.3 HIC S.R.L. reserves the right not to process orders received from users who are not “Customers”, as well as any other order that does not adhere to the commercial policy of HIC S.R.L.

3 Stipulation and conclusion of the contract

3.1 The contract between HIC S.R.L. and the Customer is concluded through the Internet network by means of the Customer’s access to the “Shop” section of the website www.aldocoppola.com, where, following the indicated procedures, the Customer will arrive at formalizing the proposal for the purchase of the goods referred to in the previous article (art.2 Object of the contract).

3.2 The purchase contract is concluded by completing the following procedure, available in Italian and English languages, which can always be corrected, modified and cancelled, until the order is sent:

– by accessing the “Shop” section of the website www.aldocoppola.com, the Customer must add the desired products to the shopping cart, complete all subsequent pages, following the instructions, and electronically transmit to HIC S.R.L. the page with all personal data and the purchase order;

– the order page contains a link to these general conditions of sale and also contains information on the main characteristics of each product ordered and its price (including V.A.T.), the type of payment he/she has chosen for the purchase, the conditions for the delivery of the products, the contributions required for delivery and transportation as well as references to the general terms and conditions for the return of products purchased online;

– before proceeding to send the order, the Customer will be asked to identify and correct any possible errors that may have occurred while filling in the fields and to carefully read the general terms and conditions governing the sale and purchase;

– an order will be considered sent when HIC S.R.L. receives the order proposal electronically and the order information has been preliminarily verified as correct.

3.3 The order sent by the Customer will be binding for HIC S.R.L. only if the entire order procedure has been completed regularly and correctly, without any highlighting of error messages by the website, and after HIC S.R.L. sends the Customer an e-mail confirming the order. The e-mail shall contain the Customer’s and order details, the price of the goods purchased, the means of payment chosen, the transportation costs, applicable taxes and duties, and the shipping address the goods will be sent to. The Customer undertakes to verify the accuracy of the data contained therein and to promptly notify HIC S.R.L. of any corrections at the above addresses.

3.4 By placing an order, the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and that he/she fully accepts these general terms and conditions of sale. By placing an order, the Customer expressly acknowledges that this implies an obligation to pay the price and other amounts due under these general terms and conditions of sale.

3.5 The contract shall not be deemed to be perfected and effective between the parties in default of the foregoing.

3.6 HIC S.R.L. may not take charge of and process the order if there are insufficient guarantees of payment solvency, if the orders are incomplete or incorrect, or if the products are no longer available. In the above cases, the Customer will be informed by e-mail that the contract has not been executed and that HIC S.R.L. has not confirmed the purchase order specifying the reasons.

3.7 The contract entered into between HIC S.R.L. and the Customer shall be deemed concluded with the acceptance, even partial, of the order by HIC S.R.L. Such acceptance shall be deemed tacit, unless otherwise communicated in any manner to the Customer.

3.8 Pursuant to Article 12 of Legislative Decree 70 of 2003, HIC S.R.L. informs the Customer that every order sent is stored in digital or paper form at its premises, according to criteria of confidentiality and security. The Customer may at any time request a copy from HIC S.R.L.

4 Payment Methods

4.1 Any payment by the Customer may only be made by one of the methods indicated in the “Shop” section of the website www.aldocoppola.com . It is possible to make payment through Paypal and with credit cards from major international circuits and prepaid and rechargeable cards issued by banking institutions in Italy: VISA, MASTERCARD, AMERICAN EXPRESS. 

4.2 For payments through Paypal, upon confirmation of your order, the Paypal login page will open to access your account; simply log in with your information and confirm the payment. If you do not have a PayPal account, you can open one and confirm the payment. If the goods are returned, the amount will be credited to the account used for payment.

4.3 For payments made by credit card, the actual charge of the amount of the order will occur only when the order is complete and ready for shipment. If the unavailability of a product is detected after the order has been registered and the amount has been reserved on the card, HIC S.R.L. will take the necessary steps with the payment processor to reverse the transaction for the unavailable merchandise.

4.4 All orders, before being processed, are checked for genuineness directly by the relevant credit card issuing institutions for the protection of the customer. If, for whatever reason, it is not possible to charge the amount due, the sale process will be automatically cancelled and the sale will be terminated pursuant to art. 1456 c.c. The Customer will be informed by e-mail communication.

4.5 Communications relating to the payment and the data communicated by the Customer at the time it is made take place on special secure lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.

5 Prices

5.1 The sales prices displayed in the “Shop” section of the website www.aldocoppola.com are inclusive of VAT and refer only to products sold online. The price applied will be the one in force at the time of the order and indicated in the order confirmation e-mail, without considering price increases or decreases, including for promotions, that may have occurred subsequently.

5.2 Shipping costs, to be borne by the Customer for orders of less than 70€, are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before making the payment.

5.3 The issuance of the invoice is not mandatory, and will not be issued unless requested by the Customer at the time of making the transaction, as indicated in art. 22 of Presidential Decree of 26/10/1972 n. 633. By sending the order to HIC S.R.L. the Customer agrees to receive the tax receipt in electronic format. The Customer may receive the tax receipt in paper format by submitting an express request to HIC S.R.L. After the issuance of the receipt, it will not be possible to make any changes to the data indicated in it. If expressly requested, instead of the tax receipt the customer will receive an invoice (in electronic format).

6 Product availability

6.1 The availability of the products refers to the moment when the Customer consults the product sheets; however, this must be considered purely indicative as, due to the simultaneous presence on the site of several users, the products could be sold to others before the confirmation of the order. In any case, no responsibility can be attributed to HIC S.R.L. in case of unavailability of one or more products.

6.2 In case of unavailability, even temporary, of the requested products, HIC S.R.L. undertakes not to charge the Customer the corresponding price. If the order has been transmitted and the price has already been paid for the items that are no longer available, HIC S.R.L. will refund the Customer the full amount paid for those items.

6.3 Even after the order confirmation e-mail is sent by HIC S.R.L., there may be cases of partial or total unavailability of the goods. In this eventuality, the Customer will be promptly informed in writing or by e-mail and may decide whether to accept delivery of only the products available, obtaining reimbursement for those unavailable, or whether to request cancellation of the order, with consequent reimbursement of any amounts already paid, communicating this by e-mail to HIC S.R.L.

6.4 For the eventuality referred to in the preceding paragraph, the Customer may choose, at the time of placing the order, whether to accept a different supply than the one agreed upon, of the same value.

7 Delivery methods

7.1 HIC S.R.L. will deliver the selected and purchased products by express courier to the address indicated by the Customer at the time of the order, as confirmed in the summary e-mail referred to in paragraph 3.3

7.2 Orders will be processed as soon as they are received. HIC S.R.L. undertakes to deliver the products as quickly as possible and in any case within 30 days from the date of conclusion of the contract.

7.3 The total amount of the charges will be visible before proceeding with the confirmation of the purchase.

7.4 The goods shipped will be checked and delivered to the shipper intact and without defects. HIC S.R.L. cannot be held responsible in any way for any delays or damages attributable to the shipper’s fault.

7.5 The goods ordered depend solely on the will of the Customer. If it is refused, HIC S.R.L. will charge the Customer for round-trip transportation costs.

7.6 We do not ship outside the Italian territory.

8 Liability

8.1 HIC S.R.L. assumes no liability for inefficiencies attributable to force majeure or unforeseeable circumstances, even where dependent on malfunctions and inefficiencies of the Internet network, in the event that it fails to execute the order within the time stipulated in the contract.

8.2 HIC S.R.L. shall also not be liable for damages, losses and costs incurred by the Customer as a result of the non-execution of the contract for causes not attributable to the same, and unless they are due to acts or omissions of HIC S.R.L., having the Customer only the right to full restitution of the price paid and any ancillary charges incurred.

8.3 HIC S.R.L. cannot be held responsible for the information, data and any technical or other inaccuracies that may be contained in the site, if they have been communicated by third parties and have been verified by HIC S.R.L. according to the criteria of ordinary diligence.

8.4 HIC S.R.L. assumes no responsibility for any fraudulent and illicit use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products purchased, if it proves that it has taken all possible precautions based on the best science and experience of the moment and in accordance with ordinary diligence.

9 Right of withdrawal

9.1 The Customer has the right to withdraw without penalty and without specifying a reason, within the period of fourteen days from the day the Customer acquires physical possession of the goods.

9.2 To exercise the right of withdrawal, the Customer is required to inform HIC S.R.L., by registered mail with return receipt to the address of the administrative headquarters: HIC SRL – Administration – Viale Sarca 336/F Building 16, 20126 Milan, or by an email to e-store@aldocoppola.com specifying in the subject “notification of withdrawal purchase of (…)” and stating in the text his decision to withdraw from the contract by an explicit statement.

For this purpose, it may use the model withdrawal form provided in Annex I Part B to Legislative Decree 21-2-2014 No. 21, with the following content:

I, the undersigned __________ hereby give notice of withdrawal from the contract for the purchase of the following goods: [insert a description of the products purchased], ordered on_________ (or received on __________) with document_________ (indicate the number of the delivery document or order confirmation)

-First Name, Last Name, Address of the Consumer Customer(s)

-Client’s signature (only if the form is served in paper version)

– Date

9.3 To comply with the withdrawal period, it is sufficient for the Customer to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

9.4 If the Customer withdraws from this contract, he/she will be refunded all payments he/she has made to HIC S.R.L., including delivery costs (with the exception of additional costs resulting from his/her possible choice of a type of delivery other than the least expensive type of standard delivery offered by HIC S.R.L.). Such refunds shall be made using the same means of payment used by the Customer for the initial transaction, unless he has expressly agreed otherwise; in any event, he shall not incur any costs as a consequence of such refund. This is without prejudice to HIC S.R.L.’s right to withhold the refund until it has received the return shipment of the goods.

9.5 In case of exercise of the right of withdrawal, the Customer shall return the goods or deliver them to HIC S.R.L. at YUSEN LOGISTICS SPA, Via Privata Piemonte 1, 20010 Arluno (MI), without undue delay and in any case within fourteen days from the date on which he communicated HIC S.R.L. his decision to withdraw from the contract. It remains the Customer’s responsibility to bear the direct cost of returning the goods.

9.6 The Customer shall be liable for any diminution in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and operation of the goods.

9.7 If the right of withdrawal is exercised, HIC S.R.L. shall not be responsible for transportation costs for the return or for any loss or damage to the products attributable to third parties.

10 Reviews

10.1. Once a purchase has been made, and only where it has been successful, the Customer may leave a comment on the experience (“Review”). The Review, may also be solicited by sending discount codes for the purchase of products available at the “Shop” section of the website www.aldocoppola.com, or samples of cosmetic products and will be viewable on the Customer’s Profile and will allow other Users to evaluate, among others, the efficiency and availability.

10.2. In preparing Reviews, the Customer undertakes to respect netiquette, as well as to avoid in any way content of an illicit, defamatory, libelous, offensive, contrary to morality, vulgar, pornographic, with racist or discriminatory content, contrary to the law, public order and morality or harmful to the rights of third parties. Reviews must always have truthful and honest content. 

10.3. HIC is not liable in any way for the contents of the Reviews, for which the only responsible are and remain the Customers who have prepared them. 

10.4. HIC checks the authenticity and veracity of the Reviews to avoid the publication of false reviews, through Aldo Coppola Customer Service. Therefore, HIC reserves in any case the right and faculty to remove Reviews that are not deemed to comply with the guidelines set out in section 10.2 and/or any other provision set out in these General Conditions and/or applicable European law and directives, either spontaneously, or as a result of appropriate reporting from other Users, as provided for in the following art. 10.5

10.5. In the event of an untruthful, incorrect, defamatory Review or otherwise not in accordance with these General Terms, each Customer has the right to report it to HIC by e-mail at e-store@aldocoppola.com. HIC reserves the right to remove the Review and, where it deems it appropriate, block the Client who is its author and/or delete its Profile, reserving the right to claim damages from the Client responsible for the unlawful conduct. 

11 Guarantees and service arrangements

11.1 HIC S.R.L. markets high quality products. It is recalled in any case that for the protection of the Customer the legal guarantee of conformity for goods is provided by law. In case of receipt of products that do not conform to the contract of sale, pursuant to Articles 129 et seq. of the Consumer Code, the Customer forfeits all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. Reporting is not necessary if the seller has acknowledged the existence of the defect or concealed it.

11.2 In any case, unless proven otherwise, defects of conformity that become apparent within six months of delivery of the goods shall be presumed to have already existed on that date, unless such assumption is inconsistent with the nature of the goods or the nature of the defect of conformity.

11.3 In the event of a lack of conformity, the Customer may request, alternatively and free of charge, under the conditions indicated below, the repair or replacement of the purchased goods, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for HIC S.R.L. pursuant to art. 130, paragraph 4, of the Consumer Code.

11.4 The request must be made in writing, by registered mail with return receipt, to HIC S.R.L., Viale Sarca 336/F Building 16, 20126 Milan, which will indicate its willingness to carry out the request, or the reasons that prevent it from doing so, within seven working days of receipt. In the same communication, where the Customer’s request has been accepted, HIC S.R.L. shall indicate the method of shipment or return of the good as well as the deadline for the return or replacement of the defective good.

11.5 If repair and replacement are impossible or excessively burdensome, or HIC S.R.L. has failed to repair or replace the goods within the period referred to in the preceding paragraph or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Customer, the Customer may request, at its option, an appropriate reduction in price or termination of the contract. In this case, the Customer must send its request to HIC S.R.L., which will indicate its willingness to carry it out, or the reasons preventing it from doing so, within seven working days of receipt.

11.6 In the same communication, where the Customer’s request has been accepted, HIC S.R.L. shall indicate the proposed price reduction or how the defective goods can be returned. It shall be the Customer’s responsibility in such cases to indicate how the sums previously paid to HIC S.R.L. will be credited.

12 Customer Obligations

12.1 The Customer undertakes to pay the price of the purchased goods in the time and manner indicated by these General Terms and Conditions of Sale.

12.2 The Customer undertakes, once the online purchase procedure is concluded, to print and keep these General Terms and Conditions of Sale, which will have already been expressly accepted before the conclusion of the procedure.

12.3 The Customer is solely responsible for the correctness of the data entered in the registration procedure and undertakes not to enter false, and/or invented, and/or fantasy data. The Customer holds HIC S.R.L. harmless from any liability arising from the issuance of incorrect tax documents due to inaccurate data provided by the same.

13 Integrity

13.1 These General Terms and Conditions of Sale shall consist of the entirety of the clauses making up these General Terms and Conditions of Sale.

13.2 Should one or more provisions of these General Terms and Conditions of Sale be deemed invalid or declared invalid under the law or following a decision by a body having jurisdiction, the other provisions shall continue to be in full force and effect.

14 Applicable Law. Choice of Forum

14.1 All contractual relationships between the parties and these general terms and conditions shall be governed by Italian law.

14.2 For any and all disputes that may arise in relation to the application, interpretation and execution of these general conditions of sale, the court of the place of residence or elective domicile of the consumer shall have jurisdiction.

15 Privacy


Dear Customer,

We inform you, pursuant to art. 13 of Legislative Decree 196/2003 that HIC S.R.L. will process the data you provide in accordance with the legislation on the protection of personal data.

The provision of data is necessary and therefore a refusal to provide them determines the inability to perform the service of online purchase.

We also inform you that the personal data you provide are collected by telematic means and processed, including by electronic means, directly and/or through delegated third parties (home delivery, mailing and data entry companies) and may be used, subject to your necessary and explicit consent, for the purposes functional to the activities listed below:

Service execution and product purchase order management;

Statistical processing, sending of advertising material, including through the use of electronic mail.

The provision of data for the above purposes is optional: your refusal will make it impossible for HIC S.R.L. to follow up on the related activities.

In any case, your data will not be communicated (except to companies for home delivery, mailing and data entry) or sold to third parties. Within HIC S.R.L., data may be known only by specifically assigned individuals working at the E-commerce Manager, Information Technology, Marketing, Commercial, Sales and Administrative Offices.

Pursuant to Article 7 of Legislative Decree 196/2003, you have the right at any time to obtain from the Data Processor information on the processing of your data, its methods and purposes and the logic applied to it as well as

1) confirmation of the existence of the data and communication of the data and their origin;

2) the identification details of the Data Controller and Data Processors, as well as the subjects or categories of subjects to whom the data may be communicated or who may become aware of them as Data Processors or persons in charge;

3) the updating, rectification and supplementation of data;

4) the cancellation, transformation into anonymous form, blocking of data processed in violation of the law;

5) certification that the operations referred to in points 3) and 4) have been brought to the attention of those to whom the data have been communicated and disseminated, with the exception of the case in which this fulfilment proves to be impossible or involves the use of means manifestly disproportionate to the protected right;

6) to object: to the processing of data, even if pertinent to the purpose of collection, for legitimate reasons; to the processing of data for purposes of commercial information or for the conduct of market research.

The Data Controller is HIC S.R.L., (hereinafter HIC S.R.L. for brevity) with registered office in Viale Sarca 336/F Building 16, 20126 Milan. To exercise the rights provided for in Article 7 of Legislative Decree 196/2003, please write to HIC S.R.L. to the attention of the Personal Data Processing Manager, at: HIC S.R.L., Viale Sarca 336/F Building 16, 20126 Milan, or to the e-mail address e-store@aldocoppola.com